Shipping & Returns
Orders are processed and shipped via USPS from our Portland, Oregon studio within 1 - 3 days after order has been placed. Shipping costs are determined by weight of the items purchased. Although we do our very best to ensure our items arrive safely, please note that once Wild Poppy Goods has delivered the item to mail carrier, you assume responsibility of loss or damage of the merchandise. Please confirm billing and shipping address when placing an order as we are unable to reroute packages. You will receive a confirmation email with a tracking number once item has been shipped.
We want you to be happy with your order and we will gladly issue you store credit or an exchange within 7 business days of delivery. At this time we do not offer refunds. The item must be pre-approved and returned in unused condition with packaging. Please send an email to firstname.lastname@example.org to request a return.
Shipping costs are non-refundable and return shipping fees are the responsibility of the customer. We recommend packages be returned via a traceable carrier and insured to the full amount of the merchandise. We are not responsible for missing packages. We have the right to deny credits if the merchandise returned does not meet our return policy requirements.
Due to the delicate nature of vintage (including clothing, homewares, etc.) items, we are unable to accept returns and all vintage items are non-refundable and non-returnable. We do our best to accurately describe each item and cannot accept returns due to variations of colors or style. Please don't hesitate to ask questions prior to purchase on a particular item, we are happy to assist!
All vintage items, bath & apothecary, discounted and sale items are final sale. No returns/exchanges/refunds can be applied.
Gift wrap is available for purchase. Wrapping varies to suit which item is chosen, but will include a gift box, reusable cotton bag, a stick of Palo Santo, dark navy tissue, and fabric. Included is a custom blank notecard which features watercolor design on a thick card stock.
Gift wrap can be added to any item that states "Gift wrap available" on the description. Excludes large items such as rugs, large pottery, and baskets.